Refund policy

Our 30-Day Guarantee

If something isn't right, email us within 30 days of delivery at trendnest.shop@outlook.com with your order number.

Damaged, defective, wrong or missing items

We'll send a free replacement or a full refund, whichever you prefer. Please email a photo or short video of the problem. In most cases you don't need to send anything back.

Changed your mind?

Unused items in their original condition and packaging can be returned within 30 days of delivery. Please email us before sending anything; we'll reply with the return address and instructions. Return shipping is paid by the customer. Refunds are issued to the original payment method within 5-10 business days after we receive and check the item.

Lost orders and cancellations

If your package doesn't arrive, email us and we'll resend or refund it if it is lost. Orders can be cancelled free of charge until they ship.

Full details: Returns & Refunds