Our 30-Day Guarantee
We want you to love what you ordered. If something isn't right, email us within 30 days of delivery at trendnest.shop@outlook.com with your order number.
Damaged, defective, wrong or missing items
If your item arrives damaged, doesn't work, or isn't what you ordered, we'll send you a free replacement or a full refund, whichever you prefer.
- Email us a photo or short video showing the problem, plus your order number.
- In most cases you don't need to send anything back.
- Missing parts or accessories are re-sent free of charge.
Changed your mind?
Unused items in their original condition and packaging can be returned within 30 days of delivery.
- Email us with your order number and the item you'd like to return. Please contact us before sending anything. Items sent back without contacting us first cannot be accepted.
- We'll reply with the return address and instructions.
- Once we receive and check the item, we refund the purchase price to your original payment method, usually within 5–10 business days.
Return shipping costs are paid by the customer. Original shipping was free, so nothing is deducted for it.
Order never arrived?
Every order ships with tracking. If your tracking hasn't updated for a long time or your package hasn't arrived, email us. We'll look into it and resend or refund if the package is lost.
Cancellations
You can cancel free of charge as long as your order hasn't shipped yet. Just email us as soon as possible.